Lake Research Partners, Inc.
Lake Research Partners, Inc.
Project Title
Insight into How to Reduce Churning in New York’s Medicaid Program
Award Amount
$98,175
Location
Washington, D.C.
Web Site
Date Awarded
July 1, 2008
New York State’s Medicaid, Child Health Plus, and Family Health Plus programs experience a substantial amount of enrollee “churning,” with at least one-third of eligible enrollees failing to complete the renewal process each year and losing State coverage. Lake Research Partners, Inc. will identify why former beneficiaries did not renew.
A substantial number of New York Medicaid, Family Health Plus, and Child Health Plus beneficiaries lose their health coverage each month. This “churning” raises administrative costs to the State and disrupts beneficiary access to health care. Studies suggest that there are many reasons why beneficiaries do not renew, including obtaining private health insurance, receiving an increase in income, moving out of state, no longer perceiving a need for health coverage, or encountering barriers in the complex renewal process.
Lake Research Partners, Inc.—a national public opinion and political strategy research firm—will conduct eight focus groups with actual individuals who did not renew their Medicaid, Family Health Plus, or Child Health Plus health coverage within the last three months. Through talking with beneficiaries who did not renew, this Lake Research will learn why beneficiaries fail to renew, understand their experience with the renewal process, and identify specific strategies to increase the number of successful renewals.